rbsji's Privacy Policy — Our Commitment to Protecting Your Information

This Privacy Policy ("Policy") describes our practices and procedures for the collection, processing, storage, and protection of personal information of users ("you" or "user") of the online casino and betting services operated by rbsji ("we", "our", or "Platform").

By using the rbsji.lat website to register an account or access our services, you consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy should be read together with rbsji's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, this Privacy Policy will take precedence.

1. What Information We Collect

We may collect various types of information while you use the rbsji platform. This information falls into two main categories: what you voluntarily provide, and what is automatically collected during your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment-related information — bKash, Nagad, or Rocket account numbers; required bank account details
• Any additional information you choose to provide when creating your account

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device version
• Pages visited, click patterns, and time spent on the platform
• Login and logout times, transaction history
• Information obtained from cookies and similar tracking technologies
• Gaming activity records — games played, bet amounts, outcomes

2. Purpose of Data Use

rbsji uses collected information only for the legitimate purposes listed below. We do not sell or rent your information to any third party for commercial purposes.

• Identity and Age Verification: This platform is intended only for users aged 21 and above. Confirming age at the time of registration is our legal obligation.
• Account Management: Keeping your account active, ensuring security, and managing login activity.
• Financial Transaction Processing: Completing deposits and withdrawals smoothly via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: Helping you resolve issues via live chat or email at [email protected].
• Fraud Prevention and Security: Detecting suspicious activity, identifying multiple accounts, and maintaining platform security.
• Responsible Gaming: Identifying unusual gaming behaviour and providing support to users when needed.
• Service Improvement: Using analytical data to further improve the user experience.
• Communications: Sending important policy updates, security alerts, or account-related notifications.

3. Data Storage and Security

rbsji uses SSL encryption technology to keep all your data secure. Our servers operate in a protected environment, and multiple layers of security are in place to prevent unauthorised access.

3.1 Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for the following reasons:

• To fulfil legal obligations
• To maintain records of financial transactions
• For the purpose of resolving disputes or substantiating claims
• To prevent fraudulent activity

3.2 Security Measures

• All data is encrypted both in transit and at rest
• Access is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems are in place for suspicious activity
• Payment information is stored under the highest security protocols

However, transmitting information over the internet is not entirely risk-free. We are committed to ensuring the highest level of security, and in the event of a data breach, we will notify you as quickly as possible and take the necessary steps.

4. Sharing Information with Third Parties

rbsji never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
• Identity Verification Services: Necessary information may be shared with trusted verification organisations to confirm age and identity.
• Legal Obligations: Information may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency.
• Business Transfers: In the event of a merger or acquisition, information may be transferred to the new operating entity, though the protections under this Policy will remain in effect.
• Technology Partners: Technology service providers required for platform operations may process limited information under strict confidentiality agreements.

All third-party partners are required to comply with privacy standards equivalent to those of rbsji. They may not use your information in any way beyond the stated purpose.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the rbsji platform. Cookies are small text files stored on your device that help improve your experience with the service.

5.1 Types and Purpose of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage patterns to improve the service.
• Security Cookies: Used to detect fraudulent logins and suspicious activity.

5.2 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the platform.

6. Your Rights

As an rbsji user, you have the following rights over your own personal information:

To exercise any of the rights above, contact us by email at [email protected] or speak with our support team via live chat. We provide support in Bengali and English, 24/7.

7. Protection of Minors

rbsji operates strictly for users aged 21 and above. We do not collect information from or provide services to minors (those under 21) under any circumstances.

Age is verified at the time of registration. If an account holder is identified as being under 21, their account will be suspended immediately and any collected information will be deleted.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

8. Changes to the Policy

rbsji may update this Privacy Policy from time to time. Changes may be required due to the nature of service updates, technological developments, or legal obligations.

For any significant changes, we will send a notification to your registered email address and the "Last Updated" date on this page will be revised. Continued use of the platform after any changes will be considered as your acceptance of the updated Policy.

We recommend that you visit this page regularly and stay informed of any changes to the Policy.

9. International Data Transfers

rbsji primarily serves users in Bangladesh. However, some data may be processed on servers in other countries as required for service operations.

Regardless of where data is processed, the protection standards described in this Policy apply, and appropriate security measures are ensured for all international transfers.

10. Responsible Gaming and Data Protection

rbsji believes that protecting personal information and responsible gaming are interconnected. We use gaming-related data to help users maintain healthy gaming habits.

If a user raises concerns about themselves or requests self-exclusion, that information is handled with strict confidentiality and used solely for protective purposes.

To learn more about responsible gaming, visit our Responsible Gaming Policy page.

11. Contact and Complaint Resolution

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We take all privacy-related requests seriously and respond as promptly as possible. rbsji's commitment to protecting your information is unwavering, and we always treat your privacy as our top priority.

If we fail to resolve your complaint, you have the right to lodge a complaint with the relevant data protection authority.