Frequently Asked Questions
Answers to all your questions about rbsji
Account security, withdrawal rules, how to get support, VIP benefits — detailed information on every topic, all in one place.
Every day, thousands of players contact us at rbsji with various questions. With your time and convenience in mind, we have organised the most frequently asked questions into five categories — account security, withdrawal methods, contact and support, account verification, and VIP benefits. Every answer is written in plain, easy-to-understand language so that both new and experienced players get clear information. If you cannot find an answer, contact us via our 24/7 live chat or email.
All Questions and Answers
Account Security
A strong password should have at least 8 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. Using the same password on multiple sites increases risk — keep a completely separate, unique password for rbsji and change it regularly.
If you see any unfamiliar transactions or logins on your account, change your password immediately. Then contact us via 24/7 live chat or by email at [email protected] with full details. The support team will review your account promptly and take the necessary steps. The sooner you let us know, the better it is for your security — do not delay.
Never. No rbsji staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. Any such request is an attempt at fraud. If someone claims to be from rbsji and asks for this information, cut off contact immediately and notify our support team.
The real site address is always rbsji.lat — verify this in your browser's address bar. Fraudsters often use domains like "rbsji-bd.com", "rbsji-login.net", or other look-alike domains. Instead of clicking links sent via Facebook or messages, type the address directly into your browser. Look for HTTPS and the green padlock icon.
Yes. rbsji uses SSL encryption technology, which keeps your personal information and financial transactions fully encrypted. This means that when you log in or make a deposit, that information cannot be read by third parties. Our servers and databases are operated within a secured infrastructure.
How to Withdraw Money
At rbsji, withdrawals are generally completed within 1 hour. After submitting a request via bKash, Nagad, or Rocket, the money reaches your mobile wallet very quickly in most cases. For bank transfers, processing may take a little longer due to the bank's own procedures.
Yes, withdrawals at rbsji are available 24 hours a day, 7 days a week. The service does not stop at night, on holidays, or during Eid. Since bKash, Nagad, and Rocket mobile banking are active around the clock, the withdrawal process runs without interruption. The minimum withdrawal amount is ৳800.
If a withdrawal is showing as "Pending", first make sure your account is fully verified and that the mobile number you are sending to is correct. If it takes more than 1 hour, contact us via live chat or at [email protected] with your transaction ID and amount — the support team will resolve it promptly.
Yes, but one condition must be met. If you receive the rbsji welcome bonus, you must wager 15 times the bonus amount before you can withdraw winnings from that bonus. For example, if you receive a ৳1,000 bonus, a total of ৳15,000 in wagers is required. Wagering is calculated on the bonus amount only, not on the original deposit.
Contact and Support
rbsji operates two support channels — live chat and email. You can speak directly through the live chat on the website, and the email contact address is [email protected]. Support is available in both Bengali and English through either channel.
No, rbsji's support team is active 24 hours a day, 7 days a week. Whether it is 2 AM or 5 in the morning — whenever you have an issue, a representative is ready to help via live chat. The service does not stop on holidays or special occasions.
For a faster resolution, keep the following information on hand before reaching out: your account user ID or registered email, a description of the issue (when it happened, which page), the transaction ID and date if there is a transaction involved, and a screenshot if possible. Providing this information will allow the support team to resolve your issue much more quickly.
Full support is available in Bengali. rbsji is built for the Bangladeshi market, so you can communicate in Bengali via live chat and email. You will receive the same level of support in English as well. Ask your question in whichever language you prefer — the support team will respond in that language.
Account Verification
Account verification is done for your own security. It confirms that the account is being used by its true owner and that your earned money is going to the right person. Without verification, there is a risk of fraud and identity theft. This is an industry-standard security measure that protects your interests.
A National Identity Card (NID) is generally the most accepted document. Clear photos or scanned copies of a passport or driving licence are also acceptable. The name, photo, and date of birth on the document must be clearly visible. Blurry or damaged images are not accepted. The support team will provide further guidance if needed.
rbsji may request verification at the time of the first withdrawal or for transactions above a certain amount. However, verifying your account in advance means there is no extra delay at the time of withdrawal. Submitting the required documents promptly as soon as a request comes through speeds up the process.
Yes, this is an important matter. The name registered on your rbsji account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal process may be held up. Enter the correct name at the time of registration, and if you need to change it later, contact the support team.
VIP Benefits
There are four VIP levels in total at rbsji. The first level is Bronze — up to 0.3% weekly cashback. The second level is Silver — up to 0.6% weekly cashback. The third level is Gold — up to 0.9% weekly cashback. And the highest level is Platinum — up to 1.2% weekly cashback.
Your VIP level naturally improves through regular gameplay. The more active you are and the more you wager, the faster you can reach the next level. While there is no specific fixed number, consistent activity matters. You can see your current standing in your account dashboard.
In addition to weekly cashback, VIP members receive priority support, which ensures faster resolution compared to regular members. Higher-level members may get early access to special promotions and offers. The higher the level, the wider the range of benefits — Gold and Platinum members enjoy special attention and a more personalised experience.
Each week, cashback is calculated at a set rate based on your net losses. For example, at the Gold level you can receive up to 0.9% cashback. At the end of the week, this amount is automatically credited to your account. Cashback partially offsets your losses, which makes playing more enjoyable over the long term.
Staying active is important to maintain your VIP level. If you are inactive for an extended period, your level may be reviewed. You can hold on to a higher level through regular play, and moving even higher is also possible. To check your current level and standing, view your account dashboard or speak with the support team.
Have more questions? We are ready to help
rbsji's support team is by your side 24 hours a day, 7 days a week. Chat with us directly via live chat in Bengali or English, or send us a message by email.